Refund policy

Refund, Return & Replacement Policy

At Glammy Groove, we are committed to delivering quality products and a satisfying shopping experience.

1. Return Eligibility
Customers may request a return or replacement if the product received is damaged, defective, or incorrect. Please contact us within 3 DAYS of delivery with your order number and clear photos or an unboxing video showing the issue.

2. Non-Returnable Items
Products that have been used, damaged due to improper handling, or returned without their original packaging may not qualify for a return, except where applicable law requires otherwise.

3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, contact our support team. After verification, we will arrange an appropriate replacement or refund, as applicable.

4. Refund Processing
Approved refunds will be processed to the original payment method wherever possible. Processing times may vary depending on the payment provider and bank.

5. Order Cancellation
Cancellation requests must be made before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.

6. How to Contact Us
To request a return, replacement, or refund, contact us using the details provided on our website.

Nothing in this policy limits any consumer rights available under applicable Indian law.